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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sara Cavallaro

March 12, 2025

5  out of  5
rating by Sara Cavallaro
"All the agents at Ron Burns are very helpful and kind. Love working with all of you guys, you are all great people."
We responded:
"Sara, thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our team at Ron Burns. Our agents are dedicated to providing helpful and friendly service, and it's wonderful to know that their efforts have made a difference for you. We appreciate your support and look forward to continuing to work with you!"
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Greg Ison

March 12, 2025

5  out of  5
rating by Greg Ison
"I have dealt with Ron and the ladies at State Farm for years now. They have always been very helpfull and responsive when needed. Good job! Thank You"
We responded:
"Greg, thank you for your kind words! We're thrilled to hear that we here at Ron Burns State Farm have consistently provided you with helpful and responsive service. Your feedback is greatly appreciated, and it motivates us to continue delivering excellent support. If you ever need assistance in the future, don't hesitate to reach out. Thank you for being a valued customer!"
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Zach Stradling

March 7, 2025

5  out of  5
rating by Zach Stradling
"Rons office is great and always helps me out when i need them! I have been a customer for years now !"
We responded:
"Zach, Thank you for your positive review! We're thrilled to hear that you've had a great experience with our office over the years. It's wonderful to know that we're consistently provided you with the help you need. Your loyalty as a customer is greatly appreciated! If you have any specific experiences or services you’d like to share, we’d love to hear more!"
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Vanessa Lockwood

March 7, 2025

5  out of  5
rating by Vanessa Lockwood
"The Ron Burns agency at State Farm are great folks who always remember who are, they save you money and always ready to take your call. You are never just a number to them but a valuable customer. I highly recommend."
We responded:
"Vanessa, thank you for sharing your positive experience with The Ron Burns Agency at State Farm! It's wonderful to hear that we provide personalized service and make you feel valued as a customer. While we may not always be the least expensive option, I truly believe that our service, claims handling, and competitive pricing offer great value. Being responsive and attentive is definitely a quality we strive for. Your recommendation speaks volumes and is incredibly helpful for others seeking reliable service."
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Zach Anderson

February 22, 2025

5  out of  5
rating by Zach Anderson
"I'm always treated very kindly. Anytime I have a question they are all there to greet me and take care of all my questions. Even if it means going out of thier way to find out for me."
We responded:
"Zach, Thank you so much for your kind words! We’re thrilled to hear that you feel welcomed and supported whenever you have questions. Our team is dedicated to providing excellent service, and it's wonderful to know that their efforts to go above and beyond have made a positive impact on your experience. We appreciate your feedback and look forward to continuing to assist you!"
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Thomas Russell

February 19, 2025

5  out of  5
rating by Thomas Russell
"Ron is the best in the business! He is community focused, a great neighbor, and a friendly person to do business with. His entire staff reflects that attitude. I always leave his office with all of my questions answered and pointed in the right direction."
We responded:
"Thomas, thanks so much for your kind words. We hope all our customers feel we are friendly to do business with. Thanks again 👍🏻"
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Shella Sears

February 2, 2025

5  out of  5
rating by Shella Sears
"See Julie for all of your insurance needs!!!"
We responded:
"Thank you so much for the shout-out! We’re glad to hear that you had a great experience with Julie. She truly cares about our customers and is always ready to help with their insurance needs. If you need anything else, just let us know!"
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Casey Brooks

January 30, 2025

5  out of  5
rating by Casey Brooks
"Best insurance agents Ive ever dealt with. Great staff, extremely helpful and knowledgeable, would recommend this ofgice to everyone!"
We responded:
"Casey, Thank you for sharing your positive experience! It’s wonderful to hear that you found the staff to be helpful and knowledgeable. Your recommendation means a lot, and it's great to know that this insurance office has made such a positive impact on your insurance needs"
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Jordan Underwood

January 29, 2025

5  out of  5
rating by Jordan Underwood
"Ron burns State Farm office never disappoints. The ladies in there always are professional, and they take care of you with the upmost respect. They really work hard on taking care of their customers. I highly recommend Ron Burns office for your insurance needs. Thomas Underwood"
We responded:
"Thanks a ton for the awesome review! We're so glad to hear you've had a great experience with our team at Ron Burns State Farm. We really appreciate your recommendation! If you ever need anything, just give us a shout."
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Lori Mcatee

January 24, 2025

5  out of  5
rating by Lori Mcatee
"All the employees in this office are so nice and are truly willing to help you if you are in need."
We responded:
"Lori, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team. Our goal is to provide excellent service and support to everyone who visits, and it's wonderful to know that our efforts are making a difference. If you need anything else or have further questions, please don’t hesitate to reach out. We look forward to seeing you again!"
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Amanda Kerns

January 24, 2025

5  out of  5
rating by Amanda Kerns
"They are very nice and helpful!"
We responded:
"Amanda, Thank you for your wonderful feedback! We’re so glad to hear that you found our team to be nice and helpful. Providing great service is our top priority, and your kind words inspire us to keep up the good work. If you need anything else, please don’t hesitate to reach out. We appreciate your support!"
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Peikowoqooqooowomas0nggy Malone

January 24, 2025

5  out of  5
rating by Peikowoqooqooowomas0nggy Malone
"everyone there is great and very helpful"
We responded:
"Thank you for your kind review! We’re delighted to hear that you had a positive experience with our team. Our goal is to provide excellent service, and it’s wonderful to know that you found everyone to be helpful. We appreciate your support!"
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Melissa Hedrick

January 23, 2025

5  out of  5
rating by Melissa Hedrick
"Ron and his staff are awesome! They are always quick to help resolve your claims. I love that you can deal directly with them and not some big corporate office. Called today and had a check in the mail the next day! That is great customer service."
We responded:
"Melissa, Thanks a bunch for your awesome review! We're so glad to hear that our team was able to help you quickly. We love keeping things personal and making sure you get the best service possible. If you ever need anything else, just give us a shout. We really appreciate your support!"
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Brianna Beedy

January 22, 2025

5  out of  5
rating by Brianna Beedy
"Always so helpful and kind."
We responded:
"Briana, we need more Kindness in this world and thank you for noticing. Thanks for letting us serve you, it's important to us and we take it seriously."
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Sydney Peters

January 15, 2025

5  out of  5
rating by Sydney Peters
"Ron Burns and his staff are easy accessible and knowledgable! They have great customer service. Love being their customer!"
We responded:
"Sydney, Thanks so much for the awesome review! We’re really happy to hear that you find our team easy to reach and knowledgeable. Great customer service is what we aim for, and it’s great to know you feel appreciated. If you ever have questions or need anything, just let us know. We really appreciate your support!"
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Abby Deere

January 14, 2025

5  out of  5
rating by Abby Deere
"I cannot say enough great things about Ron Burns and his team at State Farm! They always go above and beyond to ensure their clients are informed and confident in their decisions. We recently had to file a claim and the team made the process seamless, checking in along the way. Everything was handled with efficiency and empathy, turning what could have been a stressful situation into a manageable one. If you’re looking for an agent who genuinely cares about his clients and their well-being, look no further than Ron Burns. He is a true professional who exemplifies what it means to be a trusted advisor. I highly recommend Ron and his exceptional team at State Farm for all your insurance needs!"
We responded:
"Abby, Thanks a lot for sharing your awesome experience with us and my team. It’s great to hear how they really went the extra mile for you during your claim. Their effort to keep you in the loop and show understanding makes a huge difference when things get stressful. Your recommendation really shows how much Ron and his team care about their clients. I’m sure your feedback will help others looking for a reliable agent. Thanks again for sharing!"
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Savannah Wallen

January 7, 2025

5  out of  5
rating by Savannah Wallen
"I came from Geico to State Farm because I wanted to be able to call and speak with an office that was local and we knew eachother by name. So many times I needed something from Geico and could never get through to a human, and when I did it was such a mess. I can call here and speak with a friendly person who actually remembers me. They're super friendly and very responsive. Not to mention I'm saving almost $75 a month."
We responded:
"Savannah, it sounds like you made a great choice in switching to Ron Burns State Farm! Having a local office where you can speak to someone who knows you by name makes a huge difference in customer service. Thank you for noticing. It's frustrating when you can't get through to a real person or when the experience is confusing. Plus, saving $75 a month is a fantastic bonus! It’s wonderful to hear that you’re enjoying a more personalized and friendly experience with us. If you ever need assistance or have questions, we are here to always treat you like a GOOD NEIGHBOR !!"
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Mohammad Aljafari

December 21, 2024

5  out of  5
rating by Mohammad Aljafari
"I first contacted this office looking to start a new insurance plan and I found Mrs kueterman to be very helpful and made sure that I was happy with my plan. I highly recommend them for your insurance needs."
We responded:
"Thank you for taking the time to share your positive experience! We're thrilled to hear that Amanda was able to assist you and ensure you were happy with your insurance plan. Your recommendation means a lot to us, and we appreciate your trust in our services. If you have any further questions or need assistance in the future, please don't hesitate to reach out!"
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Russell Miller

December 17, 2024

5  out of  5
rating by Russell Miller
"Christina is absolutely wonderful. The customer service was the best I’d experienced anywhere ever. Within 30 minutes she had me quoted and a new policy in place. She even cancelled my old policy by taking the liberty of calling that State Farm agency in another state on my behalf. 10/10 experience!"
We responded:
"Thank you for sharing your experience! It sounds like Christina went above and beyond to provide you with exceptional service.its great to hear that she was able to get you a new policy so quickly and take care of the cancellation for you.A 10/10 experience is well deserved!"
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tammy randolph

December 5, 2024

5  out of  5
rating by tammy randolph
"I have been working with Christina since the middle of November and I kept the number she gave me to change my insurance to Ron Burns State Farm insurance, it was so easy and she recalculated for different deductible amounts for it to be less. I was very impressed on how quickly it was done plus my insurance and dropped a whole lot from the previous company I was with, and they were a company who only communicated by text. I now can call and speak to Christina or one of the other five in the office and know that I am getting the best experience and the most respect that you could get from someone she will take her time with you. I just sent her my old insurance information from my other company and she matched it but she has also saving me over 20 some dollars a month. I am so glad that I switched, and it was such an easy transition!! Thank you Christina!! I’ve been with different insurance agencies over my many years and by far I will promote you guys as much as I possibly can and I’m new to the area here in Urbana."
We responded:
"Tammy, Thank you so much for taking the time to share your experience! We are thrilled to hear that Christina was able to assist you with your insurance needs and provide you with such a positive experience. It's great to know that the transition to Ron Burns State Farm Insurance was easy for you and that you found savings compared to your previous company. We take pride in our customer service, and it’s wonderful to hear that you felt respected and well taken care of by Christina and the team. Your kind words and willingness to promote our agency mean a lot to us, especially as you settle into your new home in Urbana. If you ever have any more questions or need further assistance, please don't hesitate to reach out. We’re here to help! Thank you again for your review! Best regards, Ron"
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Robin Morgan

December 2, 2024

5  out of  5
rating by Robin Morgan
"Love State Farm and all the employees! They are all amazing"
We responded:
"Robin, thanks so much for your kind words. Thanks for your trust in covering your auto & home insurance.. I agree our team here is amazing. And we actually like each other lol"
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Jake Dove

November 9, 2024

5  out of  5
rating by Jake Dove
"Not even exaggerating, Ron and his team took care of me. I’ve seen so many people get the run around from other insurance company’s and that scared me when I first filed my claim. My wife was rear ended driving our new dodge durango and the other party’s insurance refused to pay for the damages and the whole State Farm team wasn’t putting up with that. And I honestly feel that if there were no parts to wait on from the collision center it would’ve been fixed within days. I didn’t get any hassle, full open line of communication through the whole process, check ins to make sure everything was being handled to my liking. Just over all no bullshit what so ever. I can’t thank them enough for easing my mind and making this process smoother than I ever thought possible. For anyone looking for car insurance options, State Farm is the way to go. Also I’m a 27 year old man I’m not writing a review unless it’s genuine."
We responded:
"Jake, Thank you so much for taking the time to share your experience! We’re thrilled to hear that we were able to provide you with the support and reassurance you needed during a challenging time. It’s always our goal to ensure that our customers feel heard and taken care of, and it’s great to know that we met your expectations. We understand how frustrating dealing with insurance claims can be, especially when other parties are involved, so we’re glad we could make the process smoother for you. Your recommendation means a lot to us, and we appreciate your trust in State Farm. If you ever need assistance in the future, please don’t hesitate to reach out. Safe driving!"
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David Curnutte

October 30, 2024

5  out of  5
rating by David Curnutte
"Very personal and knowledgeable about any issue with our insurance! Julie is the best!! Thank you."
We responded:
"David, Thank you for your kind words! We're thrilled to hear that Julie provided you with such personal and knowledgeable service regarding your insurance issues. We appreciate your feedback and are glad to have her on our team. If you have any more questions or need further assistance, feel free to reach out!"
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Sherry Nichols

October 29, 2024

5  out of  5
rating by Sherry Nichols
"I had an accident and totalled my car. Our State Farm Agent Ron Burns was very fast in expediting our claim. Everyone on his team was excellant in helping us. They settled and took care of everything for us. We had really nothing to do. We could not of gotten any better care. Thank you all on the team. You were all fantastic! You are the best!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that we provided you with excellent service during such a challenging time. It's great to know that we were able to expedite your claim and take care of everything for you. Your satisfaction means a lot to us, and we'll be sure to share your feedback with the Ron Burns team. If you need anything else in the future, don’t hesitate to reach out. Wishing you all the best!"
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Dana Mortimer

October 28, 2024

5  out of  5
rating by Dana Mortimer
"Best place in town! Ron Burns and his team are the best!"
We responded:
"Dana, Thank you for your positive review! We're thrilled to hear that you had a great experience with our Ron Burns team. Your support means a lot to us, and we look forward to serving you again in the future!"